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Policies

SHIPPING & CUSTOM ORDERS 

How long until my order ships ?

All bridal accessories are in stock and ready for immediate shipping via USPS or UPS/ground in 1-2 days once payment is received. Once shipped you will receive an email with a tracking number.

All International customers your package will ship USPS International and will take 10-15 days to receive.

All orders ship out to customer's boxed and beautifully wrapped with organza purple ribbon.

Do you accept custom orders?

Yes, I love to work on custom orders with brides. If you are interested in creating a gorgeous one-of-a-kind bridal accessory for yourself or your bridesmaid's as gifts please contact me via email with the contact form below. The possibilities are endless!

General custom orders take 4-6 weeks from design to completion. We will work together to create a custom design you love via email with lots of photographs for final approval.

 

DISCOUNTS & WHOLESALE

Do you offer any on going discounts?

Yes, I do offer discounts on bridal & bridesmaid packages so please contact us via email with a request.

 Do you offer wholesale pricing?

Yes, I love working with bridal salons by offering you exclusive collections that will be custom designed for your salon, so please contact us via email at cloenoeldesigns@gmail.com or the contact form below and use subject "wholesale" and please include your business details.

 

EXCHANGES OR REFUNDS

All bridal accessories and custom orders are FINAL SALE- but if there is any issue once you receive your order please contact me within 3-5 days after receiving your order and I will work with you to resolve the problem. I offer outstanding customer service and I want you to be happy with your purchase!

 

PAYMENTS

What forms of payments do you accept?

We gladly accept Visa, MasterCard, American Express and PayPal.